Bdbook FAQ — Detailed Answers to Frequently Asked Questions

To make a withdrawal from bdbook, you first need to ensure your account has Log In and go to the "Cashier" or "Withdrawal" section. Enter the amount you wish to withdraw and select your preferred payment method.

Before withdrawing, please confirm:

• KYC verification is complete — withdrawals cannot be processed without it.
• Any active bonus has had its wagering requirements fully met.
• The withdrawal amount is above the minimum threshold.

Approved withdrawals are typically processed within 1–3 business days of the request being received. Bank transfers typically take 2–3 days, while mobile banking is more likely to arrive within 1 day. Large withdrawals may require additional verification. If there is any delay, [email protected]— email us with your transaction ID.

A Wagering Requirement refers to the total number of times you must wager a bonus amount before you can withdraw it. For example: if you receive a bonus of ৳500 with a 20x wagering requirement, you must place a total of ৳500 × 20 = ৳10,000 in bets before making a withdrawal.

A few important things to keep in mind:

• Wagering requirements may differ for each offer — read the specific terms and conditions before accepting any bonus.
• Not all games contribute equally to wagering requirements — Live Casino games may contribute at a lower percentage.
• Wagering requirements have a time limit — generally between 7 and 30 days.
• Your current wagering progress can be viewed in the account dashboard or the bonuses section.

Full Bonus Terms Terms & Conditions on the page. If you're still unsure, [email protected]to ask.

Bdbook's Prize Pool After the competition ends, typically within 24–72 hours prizes are credited to winners' accounts. For weekly tournaments, prize distribution is aimed to be completed by Monday or Tuesday.

Once a prize is credited, your account balance updates automatically and the transaction appears in your history. Some prizes may be credited as direct cash, while others come as bonuses subject to wagering requirements.

If 72 hours have passed since the tournament ended and you still haven't received your prize, please contact us with your transaction ID or tournament date at [email protected], send us an email.

Yes, KYC (Know Your Customer) verification is required before your first withdrawal or any large transaction. This is part of international anti-money laundering regulations and is also essential for the security of your account.

What you'll need for KYC:

• National ID Card (NID): Clear photos of both the front and back. All text must be legible.
• Alternatively, by passport: If you don't have an NID, a photo of the data page of a valid passport will be accepted.
• Selfie (recommended): A selfie holding your ID document — this helps speed up the approval process.

The Photos [email protected]— write "KYC Verification" in the subject line and include your registered email address. Requests are typically processed within 24–48 hours verification is completed and you will be notified by email. Once approved, you do not need to resubmit documents.

Bdbook runs a range of promotional offers for regular members, including Free Spins and daily sign-in bonuses. These offers are time-limited and subject to specific eligibility conditions.

How to claim free spins or a sign-in bonus:

1. In your account Log In — Most offers are available to logged-in members only.
2. Go to your Account Dashboard or the "Promotional Offers" / "Bonuses" section.
3. View the list of active offers — any available free spins or sign-in rewards will be shown there.
4. Click on the specific offer to read the terms and claim it.

The daily sign-in offer typically rewards you with a prize or points each time you log in, which accumulate for later use. Free Spins generally expire within 24–72 hours — they will lapse if unused within that window. To stay informed about new offers, keep promo email subscriptions enabled when registering.

There are two options for closing or suspending your bdbook account:

Temporary Suspension (Self-Exclusion / Cooling Off): If you'd like to temporarily deactivate your account for a set period, Responsible Gaming page and submit your request accordingly. You can take a break for 30 days, 6 months, or 1 year. During this period, logging in, making deposits, and playing games will all be disabled.

Permanent Account Closure: To permanently close your account [email protected]— email us with the subject line "Account Closure Request". Include your registered email address, username, and reason for closure.

Things to Keep in Mind Before Closing Your Account:

• If you have a remaining balance, withdraw it before proceeding.
• If you have an active bonus, it will be forfeited upon account closure.
• If you wish to close your account due to a gaming addiction, please speak with our Responsible Gaming team.

Upon receiving the request, Within 48 hours The account suspension or closure process is completed.